Refund Policy

Effective Date: 01-05-2026

At Baba Samo, we are committed to delivering fresh, high-quality food and an excellent customer experience. If you are not satisfied with your order due to an issue on our part, we will do our best to resolve it fairly.

1. Eligibility for a Refund

You may be eligible for a full or partial refund if:

You receive the wrong order.

An item is missing from your order.

Your food arrives damaged or spilled during delivery.

The food is spoiled or does not meet our quality standards.

Your order cannot be delivered due to an issue caused by Baba Samo.

All refund requests must be made within 30 minutes of receiving your order.

2. Non-Refundable Situations

Refunds will not be provided in the following circumstances:

Change of mind after placing the order.

Incorrect order placed by the customer.

Incorrect delivery address or contact details provided by the customer.

Failure to answer the delivery rider or receive the order.

Minor variations in food appearance, presentation, or packaging due to fresh preparation.

Delays caused by severe weather, road conditions, traffic, or other circumstances beyond Baba Samo's control.

3. Refund Request Process

To request a refund, please contact our customer support and provide:

Order Number

Customer Name

Contact Number

Description of the issue

Photos of the affected items (if applicable)

Our team will review your request and respond as quickly as possible.

4. Refund Approval

If your refund request is approved, Baba Samo may, at its discretion:

Issue a full refund.

Issue a partial refund.

Replace the affected item.

Provide store credit for a future order.

The resolution will depend on the nature of the issue.

5. Refund Processing Time

Approved refunds will be processed using the original payment method whenever possible.

Processing times may vary depending on your bank or payment provider, but refunds are generally completed within 5–10 business days.

6. Cash on Delivery (COD) Orders

For Cash on Delivery orders, approved refunds may be issued through:

Bank Transfer

Mobile Wallet

Store Credit

Cash refund from the restaurant (where applicable)

Our customer support team will coordinate the most suitable refund method.

7. Contact Us

If you have any questions regarding this Refund Policy, please contact us:

Baba Samo Fast Food

📍 Blue Area, Faiz Abad Road, Saidu Sharif, Swat, Pakistan

📞 +92 340 5948447

🌐 www.babasamo.com